EPCOR RiverFest FAQs and information
Refunds for cancelled Devon and Fort Saskatchewan events (Aug. 12)
Thank you so much for your interest in getting on the river at EPCOR RiverFest in Devon and Fort Saskatchewan. We share your disappointment that Mother Nature didn't cooperate with us on Aug. 12 and due to unsafe weather conditions we had to make the very difficult decision to cancel the event in Devon and Fort Saskatchewan.
We had been monitoring the weather closely leading up to the event and we had hoped it might turn around in the morning. Unfortunately that was not the case. Above all, safety of our participants is our top priority and, while it was a tough decision, we believe it was the right one.
Due to the scale and complexity of the event we are not able to reschedule it. We will be providing full refunds to the credit card that was used to purchase tickets online.
We appreciate your patience while we process refunds. It typically takes five business days for refunds to appear through the online system we use (PayPal). If you don't see a credit on your card by Aug 22, please email us at firstname.lastname@example.org.
Thanks for your understanding and we're sorry we didn't get a nice, sunny day to "bask on the sask". We hope to see you next year. In the meantime, we hope the event has either fueled or sparked a love for the North Saskatchewan River Valley and that you will visit your local trails, footbridges, and boat access points and engage with river valley outfitters to enjoy this gem in your community to the fullest.
-- RVA Executive Director Brent Collingwood